Customers are driving the demand for digitalised services from financial organisations, whether it’s video interviews, social media interaction or a chat app. With competition to serve these customers coming from smaller companies, start-ups, and even the technology giants, firms can no longer afford to ignore the change.
Amongst this rapidly changing environment are the regulators, keen to understand how the information is being controlled and archived. The challenge for financial firms is how to compete for customers using a myriad of different channels such as unified communications, financial networks, collaboration tools and social media – and stay compliant.
The problem is that while core systems have remained on-site, over the years other systems including email have moved to the cloud and with them the archive and compliance function too. This has then been expanded, as newer forms of electronic communications have been adopted. The end result is a mishmash of systems built-up over a period of time that is complex to oversee and rarely cost effective.
Actiance brings together an organisation’s communications data in the cloud to seamlessly capture, monitor, and archive messages, delivering context to conversations and enabling the right record to be found fast.
Watch Brian Perfect, EMEA VP of Actiance and others from Gartner, Willis Group and UniCredit, talk about compliance and the cloud with Ali Paterson of Fintech Finance, and discover how taking control of your communications data leads to greater insight. http://www.fintech.finance/fintech-tv/fintech-finance-episode-09-compliance-and-cloud/
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